Learner Resources-VU21476 Read and write complex communications and transactional texts SIR aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

build and test network servers ICTNWK538 Install and maintain valid authentication processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units PSPETH003 Promote the values and ethos of public service PSPGEN049 Undertake negotiations PSPLEG003 Promote compliance with legislation in the public sector PSPPCM008 Manage contract performance PSPPCM009 Finalise contracts PSPPCM010 Manage procurement risk PSPPCM011 Plan to manage a contract PSPPCM012 Plan for procurement outcomes PSPPCM013 Make procurement decisions Electives PSPGEN046 Undertake research and analysis PSPPCM014 Participate in budget and procurement review process PSPPCM015 Conduct and manage coordinated procurement PSPPCM016 Plan and implement strategic sourcing * We can develop additional elective units that are not listed on request (Please contact us for further information)

weeds and diseases AHCIRG338 Troubleshoot irrigation systems AHCNSY308 Maintain nursery plants AHCPCM305 Implement a plant nutrition program AHCPCM306 Provide information on plants and their culture AHCPMG302 Control plant pests

Learner Resources-VU21476 Read and write complex communications and transactional texts SIR aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all