Learner Resources-TAEDEL511 Facilitate e-learning New Product Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

valley irons and flashings CPCCRT3004 Repair and renovate tile roofs CPCCWHS2001 Apply WHS requirements

procedures and programs to meet legislative requirements RIIWHS403D Apply the mine work health and safety management plan BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCMGT002 Manage partnership agreements with service providers CHCMGT003 Lead the work team CHCPRP001 Develop and maintain networks and collaborative partnerships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-TAEDEL511 Facilitate e-learning New Product Core units BSBCUE203 Conduct customerOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all