RPL Kit-ICTPRG536 Design application architecture MSS aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency SIRRFSA001 Handle food safely in a retail environment SIRXWHS002 Contribute to workplace health and safety SIRXRSK001 Identify and respond to security risks SIRXIND002 Organise and maintain the store environment SIRRINV001 Receive and handle retail stock SIRXCEG008 Manage disrespectful

controls and instruments AURRTC001 Diagnose and repair marine exhaust and cooling systems AURRTE002 Inspect and service marine outboard engines AURRTX003 Diagnose and repair marine outboard and stern drive transmissions AURRTX004 Diagnose and repair marine inboard transmissions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SITTTSL013 Construct promotional international airfares SITTTSL014 Construct advanced international airfares SITTTSL012 Construct normal international airfares SITTTSL011 Source airfares for domestic flights If you require RPL Kits with comprehensive benchmarking

RPL Kit-ICTPRG536 Design application architecture MSS aggressive or abusive customers SIRXCEG009Our RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information