Self-Study Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SLE The self-study guide contains references

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Self-Study Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SLE The self-study guide contains referencesOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the